Comments on: Thank you, your time is worthless, please hold http://kevinbriody.net/2005/09/12/thank-you-your-time-is-worthless-please-hold/ marketing, community, technology, ducks, and beyond Tue, 13 Apr 2010 19:13:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Philip Hodgetts http://kevinbriody.net/2005/09/12/thank-you-your-time-is-worthless-please-hold/comment-page-1/#comment-347 Philip Hodgetts Tue, 13 Sep 2005 06:11:32 +0000 http://seattleduck.com/2005/09/12/thank-you-your-time-is-worthless-please-hold/#comment-347 So absolutely, absolutely true. I had a recent incident (or three) with Cingular and wrote to the VP Marketing concluding that I presumed they didn't really care and would try and fob me off with some "we really care, but we don't" response and saying that I would be insulted by such a response. I got a call from "the Office of the President" which turns out to be a do-nothing call center designed to give the illusion they care. They don't. None of them do. The high cost of acquiring a customer seems to be nothing, because this customer is going as soon as the contract's up. Cingular's non-existent customer service drove me away. Philip So absolutely, absolutely true. I had a recent incident (or three) with Cingular and wrote to the VP Marketing concluding that I presumed they didn’t really care and would try and fob me off with some “we really care, but we don’t” response and saying that I would be insulted by such a response.

I got a call from “the Office of the President” which turns out to be a do-nothing call center designed to give the illusion they care. They don’t. None of them do. The high cost of acquiring a customer seems to be nothing, because this customer is going as soon as the contract’s up. Cingular’s non-existent customer service drove me away.

Philip

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